about us
Natura Clinics team has over 10 years’ experience in the industry especially for the hair & skin, we are a strong team that stayed together through the tough time and COVID, and till the business was merged from the other we become even better and had more qualifications in different fields.
At Natura Clinics, the team focus on providing detailed and transparent information during consultation and treatments – ensure that there’s no misunderstanding of the treatments. We thrive to give the better service to our clients, by achieving that we use top-notch products and equipment. Natura Clinics love to see that the clients are comfortable with the decisions they make and not being forced to.
We have been sponsoring most of the business in the same area and the team has been supporting businesses around us since we started. Natura Clinics would like to see all businesses are doing well and willing to help out as much as we can to the whole community.
Contact
Natura. kbeautygroup@gmail.com
Phone Number
(02) 9748 2770
Address
Shop 3A/9 George St, North Strathfield NSW 2137
We will be more accessible around Australia in the upcoming year. If you are a salon that lacks our specialised services and would like to offer your clients more, please contact us for details.
We will be more accessible around Australia in the upcoming year. If you are a salon that lacks our specialised services and would like to offer your clients more, please contact us for details.
Book a Consultation
WHAT OUR CUSTOMERS SAY ABOUT NATURA CLINICS
Thanks to our happy clients
Privacy Policy
Natura Clinic is committed to protecting your privacy and any personal information we collect. Natura Clinic complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. Natura Clinic is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Natura Clinic will only collect and use personal information as set out below. For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, other identification details, payment history, treatment details, before and after photographs and other sensitive information.
Natura Clinics is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We recognise that your personal information is important and are committed to safeguarding it with the highest level of care and confidentiality. Personal and sensitive information is collected only where it is reasonably necessary for our business functions and activities, including the safe and effective provision of our services.
We collect personal and sensitive information directly from you when you interact with our clinic, including during consultations, completion of client forms and consent forms, treatment sessions, bookings, and other communications.
By providing your personal information to Natura Clinics, you acknowledge and consent to its collection, use, and disclosure in accordance with this Privacy Policy.
The personal and sensitive information we may collect includes, but is not limited to:
Full name
Contact details (phone number, email address, residential address)
Date of birth
Emergency contact details
Identification details
Payment information (including bank account and/or credit card details)
Transaction and payment history
Medical history and treatment records
Before and after photographs
Any other information reasonably required to provide our services
All personal information is provided voluntarily by you. However, you agree that failure to provide accurate and complete information may limit our ability to safely and appropriately deliver treatments and services, and Natura Clinics will not be held responsible for any outcomes arising from incomplete or inaccurate information provided.
You may choose to remain anonymous or use a pseudonym when making general enquiries. However, for the provision of treatments or services, sufficient personal and medical information must be provided.
If you choose not to provide the requested information, we may be unable to provide services or products to you.
Your personal information is collected primarily for the purpose of providing our services, maintaining accurate treatment records, and managing your client relationship with Natura Clinics. Information may also be used for purposes permitted under the Privacy Act 1988 (Cth), including to inform you about services, updates, or promotions where appropriate.
For the purposes of this Privacy Policy, “sensitive information” includes information relating to your physical or mental health, medical history, skin condition, medications, and any other health-related information you provide to Natura Clinics.
Sensitive information is a subset of personal information and is collected only where it is reasonably necessary to ensure the safe, appropriate, and effective provision of treatments and services.
We collect sensitive information directly from you during consultations, completion of client and consent forms, and throughout your treatment process.
By providing sensitive information, you acknowledge and consent to its collection, use, and disclosure in accordance with this Privacy Policy.
Sensitive information will primarily be used for the purpose of:
assessing your suitability for treatments
minimising potential risks and complications
providing safe and effective services
maintaining accurate clinical records
You agree that all sensitive information provided is complete, accurate, and up to date. Natura Clinics will not be held responsible for any adverse outcomes arising from incomplete, inaccurate, or withheld information.
Sensitive information may be used or disclosed where:
required or authorised by law
necessary to prevent or lessen a serious threat to the life, health, or safety of any individual
reasonably required to protect the lawful interests of Natura Clinics
All reasonable steps are taken to ensure that sensitive information is handled securely, stored appropriately, and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.
Natura Clinics may use tracking technologies such as cookies, web beacons, and similar tools to enhance your experience when accessing our website and online services.
These technologies help us to:
improve website functionality and user experience
analyse website traffic and usage patterns
understand how users interact with our content and services
Tracking technologies may collect information such as browser type, device information, pages visited, and interaction data. While this information generally does not directly identify you, it may be combined with other information to improve our services.
You may choose to disable or refuse cookies and similar technologies through your browser settings. However, doing so may affect the functionality and availability of certain features on our website.
By continuing to use our website, you acknowledge and consent to the use of such tracking technologies as described in this Privacy Policy.
Natura Clinics may engage third-party service providers to assist in delivering our services and operating our business. These may include, but are not limited to, providers of:
appointment and booking systems
payment processing services
marketing and communication services
data analysis and market research
IT and website hosting services
professional advisory services
These third parties may have access to personal information only to the extent reasonably necessary to perform their functions on our behalf.
We take reasonable steps to ensure that any third-party service providers handle personal information in a manner consistent with applicable privacy laws and confidentiality obligations.
Your personal information will not be sold, rented, or disclosed to third parties for unrelated purposes.
However, we may use or disclose personal information where:
you have provided consent
it is reasonably necessary to provide our services
it is required or authorised by law
it is necessary to prevent or lessen a serious threat to life, health, or safety
it is reasonably required to protect the lawful interests of Natura Clinics
By engaging with our services, you acknowledge and consent to the use and disclosure of your personal information as described in this Privacy Policy.
Natura Clinics may contact you with information about our services, promotions, updates, and other relevant communications where you have provided your consent or where otherwise permitted by law.
By providing your contact details, you acknowledge and consent to receiving such communications from Natura Clinics.
You may opt out of receiving marketing communications at any time by:
following the unsubscribe instructions included in our communications, or
contacting us directly through our website or clinic
Please note that even if you opt out of marketing communications, Natura Clinics may still contact you regarding essential service-related matters, including appointment confirmations, treatment updates, and other administrative communications.
You have the right to request access to the personal and/or sensitive information held by Natura Clinics about you, in accordance with the Privacy Act 1988 (Cth).
Requests for access or correction may be made by contacting your local clinic or submitting a request through our official communication channels.
We will take reasonable steps to provide access to your information within a reasonable timeframe, subject to any legal or regulatory requirements.
If you believe that any information we hold about you is inaccurate, incomplete, or out of date, you may request that it be corrected. We will take reasonable steps to update or correct such information where appropriate.
In certain circumstances, Natura Clinics may be required to retain personal and sensitive information to comply with legal, regulatory, or clinical record-keeping obligations. As such, we may not be able to delete certain information.
You acknowledge that requesting deletion or modification of your information may affect our ability to provide services, including treatment, product sales, or ongoing care.
Natura Clinics takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal and sensitive information may be stored in both electronic and hardcopy formats. Electronic records are stored on secure systems and servers, which may include servers located outside Australia, including in the United States. Where information is stored overseas, Natura Clinics takes reasonable steps to ensure that such information is handled in accordance with applicable privacy laws and appropriate data protection standards.
Hardcopy records are stored in secure, controlled environments with restricted access.
Access to personal and sensitive information is limited to authorised personnel who require such access to perform their duties on a need-to-know basis. All staff and service providers are required to maintain the confidentiality of personal and sensitive information.
Natura Clinics takes reasonable steps to ensure that personal information is accurate, up to date, and complete.
We retain personal and sensitive information only for as long as required for business, clinical, and legal purposes. Where information is no longer required, we take reasonable steps to securely destroy or de-identify such information, unless retention is required or authorised by law.
Natura Clinics’ website may contain links to external websites operated by third parties.
These websites are not under the control of Natura Clinics, and we are not responsible for the content, accuracy, security, or privacy practices of any linked websites.
The inclusion of any external links does not imply endorsement or approval by Natura Clinics of those websites or their content.
You access and use any linked websites at your own risk. We encourage you to review the privacy policies and terms of use of any external websites you visit.
If you have any questions about this Privacy Policy or wish to make a complaint regarding how Natura Clinics handles your personal information, you may contact us via our website or through your local clinic.
We will acknowledge your complaint within a reasonable timeframe and take reasonable steps to investigate and respond promptly.
Where appropriate, we will aim to resolve complaints in a timely and fair manner.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) for further investigation.
PRIVACY POLICY
Terms & Conditions
Appointments can be made online, by phone, or in person.
A deposit or full pre-payment may be required to secure your booking.
By making a booking, you agree to these Terms and Conditions.
To secure your appointment, a deposit or full pre-payment is required.
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations or rescheduling made within less than 24 hours will result in the forfeiture of the deposit or pre-paid amount.
Failure to attend your appointment (no-show) will result in full loss of the deposit or pre-paid amount.
Deposits are strictly non-refundable in the case of late cancellation or non-attendance.
Rescheduling is permitted only where sufficient notice is provided.
Repeated cancellations, rescheduling, or no-shows may result in Natura Clinics requiring full pre-payment for future bookings.
Natura Clinics reserves the right to cancel or reschedule appointments due to unforeseen circumstances. In such cases, clients will be offered to reschedule or receive a refund of any amount paid.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
If you arrive late, your treatment time may be reduced or your appointment may be rescheduled.
Appointments may be cancelled if you arrive more than 10–15 minutes late, at the clinic’s discretion.
No-shows will result in loss of deposit and may require full pre-payment for future bookings.
All services and treatments are non-refundable once performed.
However, nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).
Where required under law, Natura Clinics will provide a remedy, which may include a refund, replacement, or re-treatment.
Pre-paid packages and services are non-refundable except where required by law.
All treatments are cosmetic and individual results may vary.
No specific outcome or result is guaranteed.
Results depend on individual factors including skin type, medical history, and adherence to aftercare.
Clients must provide accurate, complete, and up-to-date medical and health information.
Natura Clinics will not be held responsible for any adverse outcomes resulting from:
incomplete, inaccurate, or withheld information
failure to follow aftercare instructions
All treatments are subject to individual assessment.
Natura Clinics practitioners reserve the right to refuse or modify treatment where it is not clinically appropriate or safe.
Treatment packages are valid for 12 months from the date of purchase, unless otherwise specified.
All packages must be used within the validity period. Any unused treatments after the expiry date may be forfeited.
Extensions may be considered at the discretion of Natura Clinics in exceptional circumstances, including medical or other reasonable grounds.
Packages are non-transferable, non-shareable, and cannot be exchanged for other treatments or services.
Nothing in this clause excludes or limits your rights under the Australian Consumer Law.
All prices are subject to change without notice.
Promotions:
apply only during the stated promotional period
are not valid with other offers
apply to selected treatments only
Natura Clinics reserves the right to modify or end promotions at any time, subject to applicable laws.
Payment is required at the time of treatment unless otherwise agreed.
We accept various payment methods as specified by the clinic.
To the extent permitted by law, Natura Clinics is not liable for:
individual treatment outcomes
reactions due to undisclosed conditions
failure to follow aftercare instructions
Nothing in these Terms excludes rights under Australian Consumer Law.
Clients under the age of 18 must have parental or guardian consent prior to receiving treatment.
Natura Clinics reserves the right to update or modify these Terms and Conditions at any time.
Updated terms will apply from the date of publication.
